Effective Date: 1/1/2024
1. Introduction
Welcome to Gragg Electrical Services, LLC ("Company", "we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.graggelectrical.com and use our services, including text data services.
2. Information We Collect
We collect information about you in a variety of ways. The information we may collect on the Site includes:
- Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards.
- Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
- Text Data: Information you provide through text messages, including the content of the messages, the sender and recipient phone numbers, and the date and time of the messages.
3. Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site or text data to:
- Create and manage your account.
- Process your transactions and send you related information, including purchase confirmations and invoices.
- Send you administrative information, such as updates, security alerts, and support messages.
- Respond to your comments, questions, and requests, and provide customer service.
- Monitor and analyze usage and trends to improve your experience with the Site.
- Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
- Comply with legal obligations and resolve any disputes we may have with you or other users.
- Unless you ask us not to, we may contact you via email, phone call or text in the future to tell you about specials, new products or services, or changes to this privacy policy.
4. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
- No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
5. SMS Policy
- SMS Terms and Conditions: By subscribing to Gragg Electrical Services, LLC SMS services, you agree to receive text messages from us. Gragg Electrical Services, LLC will send SMS messages to communicate with customers on the status of the projects they have requested to provide a better overall customer experience. For HELP, please contact us at (330) 488-8009. To opt-out of receiving messages, reply with “STOP” at any time. Message frequency may vary. Standard message and data rates may apply.
- Text / SMS Marketing: If you choose to opt-in to SMS communications from Gragg Electrical Services, LLC, you will receive text messages at the mobile number you provide. These messages might be automated and might include promotional offers, coupons, and/or information related to Gragg Electrical Services, LLC as well as information related to your appointments, services, and account.
- Consent to Receive Automated Messages: You understand that consent to receive automated messages is not a condition of purchase or use of Gragg Electrical Services, LLC's services. Messages may include but are not limited to, appointment confirmations, updates, and special offers.
- Frequency of Messages: Message frequency may vary based on your appointments, account activity, and ongoing promotions. You will receive messages relevant to your appointments and occasional promotional updates.
- Opt-Out and Support Options: You may opt-out of receiving text messages at any time by texting "STOP". Upon receipt of your opt-out request, you will be unsubscribed and will no longer receive text messages from us. A confirmation message will be sent to confirm that you have unsubscribed. For assistance with the messaging service, text "HELP" or contact info@graggelectrical.com
- Wireless Carrier Rates and Services: Wireless carrier message and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages.
- Confidentiality: We will maintain the confidentiality of your mobile number. Your mobile number will not be shared with third parties for their own marketing purposes. However, for operational purposes, your name and mobile number may be shared with our service providers who assist in the delivery of our SMS communications. These providers use your personal information solely to carry out the services they provide to Gragg Electrical Services, LLC.
6. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
7. Cookies
We may use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
8. Links
This website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
9. Policy for Children
We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on our Site. You are advised to review this Privacy Policy periodically for any changes.
11. Your Data Protection Rights
You have the right to request access to, correct, or delete any personal information we have collected about you. You also have the right to object to or restrict certain types of processing of your personal information and to request the transfer of your personal information to another party. Specifically, you have the following rights:
- Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions included in our marketing communications or by contacting us directly.
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we correct any inaccuracies in your personal information.
- Deletion: You can request that we delete your personal information.
- Restriction: You can request that we restrict the processing of your personal information.
- Portability: You can request that we transfer your personal information to another party.
12. Contact Us
If you have questions or comments about this Privacy Policy, or to exercise any of these rights, please contact us at:
Gragg Electrical Services, LLC
333 Cedar Street South
East Canton, OH 44730
info@graggelectrical.com
330-488-8009
We will respond to your request within a reasonable timeframe and in accordance with applicable laws.