Privacy Policy
Introduction
Effective Date: August 1, 2025
Gragg Electrical Services (“we,” “us,” or “our”) is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, request our services, or otherwise interact with our business.
By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We may collect several different types of information for various purposes to provide and improve our service to you.
Personal Identification Information
We may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). This includes, but is not limited to:
- Full Name
- Email Address
- Phone Number
- Physical Address (for service calls)
- Billing Address
Payment Information
When you make a payment for our services, we collect payment information such as credit/debit card details or other financial information. This data is processed securely by our third-party payment processors.
Service Information
We collect information related to the electrical services we provide to you, including service history, job notes, and details about your electrical systems. This information is managed within our Customer Relationship Management (CRM) system.
Usage Data (Website)
We may collect information on how our website is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
How We Collect Information
We collect information in the following ways:
- Directly from You: When you call us for a quote, schedule a service via phone or email, or fill out a contact form on our website.
- Through Our CRM: We use ServiceTitan as our primary CRM and field service management software. When you book a service, our technicians record job details, and we manage our customer communications, your information is entered and stored within the ServiceTitan platform.
- Automatically: Through cookies and similar tracking technologies when you interact with our website.
How We Use Your Information
Gragg Electrical Services uses the collected data for various purposes:
- To schedule and provide our electrical services.
- To manage your account and provide customer support.
- To process payments and send invoices.
- To communicate with you about your service requests, appointments, and for follow-up.
- To notify you about changes to our services or policies.
- For marketing and promotional purposes, such as sending emails about special offers or new services, but only with your consent.
- To improve our website, services, and overall customer experience.
- To comply with legal and regulatory obligations.
Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information with trusted third parties who assist us in operating our business, under strict confidentiality agreements.
Third-Party Service Providers
We share information with third-party companies that perform services on our behalf. Our primary platform for managing customer information, scheduling, invoicing, and service history is ServiceTitan. ServiceTitan has access to your personal and service information solely to provide these services to us and is obligated not to disclose or use it for any other purpose.
Payment Processors
We share payment information with third-party payment processors to securely complete transactions.
Legal Compliance
We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Data Security
We take the security of your data seriously and use administrative, technical, and physical security measures to help protect your personal information. We leverage the security protocols of trusted platforms like ServiceTitan to safeguard your data. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.
Data Retention
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Your Rights
You have certain rights regarding your personal information:
Access
You can request a copy of the personal information we hold about you.
Correction
You can request that we correct any inaccurate or incomplete information.
Opt-Out
You can opt out of receiving future marketing communications from us by following the unsubscribe link in our emails or by contacting us directly.
Children’s Privacy
Our services are not intended for use by anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Gragg Electrical Services
333 Cedar St S
East Canton, OH 44730