Effective Date: September 26, 2025

1. Introduction

Welcome to Gragg Electrical Services, LLC (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, www.graggelectrical.com, request our services, or otherwise interact with our business. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect several different types of information for various purposes to provide and improve our service to you. The information we may collect includes:

  • Personal Data: Personally identifiable information that you voluntarily provide to us. This includes, but is not limited to, your full name, email address, phone number, physical address (for service calls), billing address, and demographic information such as your hometown.
  • Payment Information: When you make a payment, we collect payment information such as credit/debit card details. This data is processed securely by our third-party payment processors.
  • Service Information: Information related to the electrical services we provide to you, including service history, job notes, and details about your electrical systems. This information is managed within our Customer Relationship Management (CRM) system.
  • Derivative Data: Information our servers automatically collect when you use our website, such as your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, and the time spent on those pages.
  • Text Data: Information you provide through text messages, including the content of the messages, phone numbers, and the date and time of the messages.

3. How We Use Your Information

Having accurate information permits us to provide you with a smooth and efficient experience. We use the collected data for various purposes, including:

  • To schedule and provide our electrical services.
  • To create and manage your account and provide customer support.
  • To process payments and transactions and send you related information, including confirmations and invoices.
  • To communicate with you about your service requests, appointments, and for follow-up.
  • To send you administrative information, such as updates, security alerts, and support messages.
  • To monitor and analyze usage and trends to improve our website and services.
  • For marketing and promotional purposes, such as sending emails or texts about special offers or new services. Unless you ask us not to, we may contact you via email, phone, or text.
  • To prevent fraudulent transactions and protect against criminal activity.
  • To comply with legal obligations and resolve any disputes.

4. Disclosure of Your Information

We do not sell or rent your personal information to third parties. We may share information we have collected about you in certain situations as follows:

  • By Law or to Protect Rights: We may share your information if we believe the release of information is necessary to respond to legal process, investigate potential violations of our policies, or protect the rights, property, and safety of others.
  • Third-Party Service Providers: We share information with third-party companies that perform services on our behalf. Our primary platform for managing customer information, scheduling, and service history is ServiceTitan. ServiceTitan has access to your information solely to provide these services to us and is obligated not to use it for any other purpose. Other providers may assist with payment processing, data analysis, email delivery, and marketing.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. We leverage the security protocols of trusted platforms like ServiceTitan to safeguard your data. While we have taken reasonable steps to secure your information, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or misuse.

6. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

7. Cookies

We may use “cookies” on our website. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access and identify repeat visitors. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

8. Links to Other Websites

Our website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of any other site that collects personally identifiable information.

9. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.

10. Your Data Protection Rights

You have certain rights regarding your personal information. You have the right to request access to, correct, or delete any personal information we have collected. You also have the right to object to or restrict processing and request the transfer of your personal data. Specifically, you have the following rights:

  • Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions or by contacting us directly.
  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request that we correct any inaccuracies in your personal information.
  • Deletion: You can request that we delete your personal information.
  • Restriction: You can request that we restrict the processing of your personal information.
  • Portability: You can request that we transfer your personal information to another party.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us:

Gragg Electrical Services, LLC
333 Cedar Street South
East Canton, OH 44730
info@graggelectrical.com
330-488-8009